duk88 Terms and Conditions

These terms and conditions ("Terms") apply to the use of the duk88 platform and all related services. By accessing the duk88 website or creating an account, you fully accept these Terms and agree to abide by them.

Key terms used in this document are defined as follows:

• "Platform" — The collective term for duk88's website, applications and all digital services.
• "User" or "Member" — Any person who holds a registered account on duk88.
• "Account Balance" — The amount of funds held in a user's account.
• "Bonus Funds" — Money awarded under promotional offers, which must meet specific conditions before withdrawal.
• "Wagering Requirement" — The required betting amount that must be met before a bonus can be withdrawn.

The English version of these Terms shall be considered the primary operative document. In the event of any dispute, this English text shall be regarded as final.

2.1 Age Requirement

To open an account and use the services on duk88, users must be at least 21 (twenty-one) years of age. Account creation by minors is strictly prohibited. duk88 may request a valid identification document at any time to verify age.

2.2 Registration Terms

• A maximum of one account per person is permitted. Creating multiple accounts may result in all accounts being cancelled.
• All information provided at the time of registration must be accurate, complete and up to date.
• Providing false information may result in the account and any funds held in it being forfeited.
• A valid email address must be provided when registering an account.

2.3 Identity Verification (KYC)

duk88 may carry out a Know Your Customer (KYC) identity verification process at any time for security purposes. This process may require copies of a national ID card, passport or driving licence. Failure to complete verification may result in withdrawals or other services being temporarily suspended.

The user is solely responsible for maintaining the security of their account. The following must be observed at all times:

• Use a strong and unique password and change it regularly.
• Do not share your account login details with anyone else.
• If you suspect unauthorised access to your account, notify our support team immediately.
• Playing on behalf of another person is strictly prohibited.

The account holder is responsible for all activity carried out through their account. duk88 shall not be liable for any loss resulting from compromised account credentials, unless caused by duk88's own security failure.

4.1 Accepted Payment Methods

duk88 accepts the following payment methods:

• bKash
• Nagad
• Rocket
• Bank Transfer

4.2 Minimum Amounts

• Minimum deposit amount: ৳100 (per method).
• Minimum withdrawal amount: ৳1,000.

4.3 Withdrawal Process

Approved withdrawals are generally processed within 1 hour. However, additional verification may be required if identity verification is incomplete or if an unusual transaction is detected.

4.4 Deposit Terms

Funds deposited into an account must come solely from the user's own sources. Deposits from third-party accounts or unauthorised sources are prohibited. duk88 reserves the right to decline processing of any suspicious transactions.

5.1 Welcome Bonus

New members can receive a 200% welcome bonus on their first deposit, up to a maximum of ৳10,000. A minimum deposit of ৳100 is required to qualify for this bonus.

5.2 Wagering Requirement

To withdraw the welcome bonus, you must wager 20 times (20x) the bonus amount. For example, if you receive a ৳1,000 bonus, a total of ৳20,000 in wagers is required before withdrawal.

5.3 Bonus Terms

• The welcome bonus applies once per account only.
• Bonus funds cannot be withdrawn directly.
• Withdrawing the actual deposit before the wagering requirement is met may result in the bonus being cancelled.
• Other promotional offers will have their own separate terms and conditions, which will be stated in the offer description.
• duk88 reserves the right to modify or withdraw any bonus offer at any time.
• If bonus abuse or fraud is suspected, the bonus may be cancelled.

5.4 VIP Program

The duk88 VIP program has three tiers:

• Bronze — Up to 0.5% weekly cashback.
• Silver — Up to 1.0% weekly cashback.
• Gold — Up to 1.5% weekly cashback.

It is possible to move up to a higher VIP tier through regular active participation. Each tier has its own set of benefits and services.

duk88 is committed to providing a safe and transparent gaming environment. All games are operated using fair and verifiable Random Number Generator (RNG) technology.

6.1 Gaming Rules

• Each game has its own rules, which can be found in the game description.
• If a game is cancelled due to a technical error, the wagered amount will be refunded.
• If your internet connection is lost, the game result will be saved on the server and can be viewed once you reconnect.
• Any dispute regarding a game result must be reported to the support team within 48 hours.

6.2 Game Categories

duk88 offers a wide range of games — including slots, live casino, sports betting, cricket, colour prediction and more. Separate betting limits may apply for each category.

The following activities are strictly prohibited on the duk88 platform:

• Money laundering or conducting suspicious financial activities.
• Opening multiple accounts to abuse bonuses.
• Using bots, automated software or artificial intelligence programs to play.
• Exploiting technical errors or vulnerabilities in the platform.
• Harassing or defrauding other members.
• Playing games on behalf of minors or assisting in creating accounts for them.
• Using duk88's intellectual property without authorisation.
• Transferring or selling an account to a third party.

If any of the above activities are detected, the relevant account will be cancelled immediately and all funds may be forfeited. Legal action will be taken in serious cases.

8.1 duk88's Rights

duk88 reserves the right to temporarily or permanently suspend or close any account in the following circumstances:

• In the event of a breach of any provision of these Terms.
• Failure to complete identity verification or provision of false information.
• In the case of suspicious financial transactions.
• If fraud or bonus abuse is suspected.
• Upon instruction from a legal authority.

8.2 User Rights

Users may also request the closure of their account at any time. The opportunity to withdraw all valid balances will be provided before the account is closed. Requests for account closure on responsible gaming grounds will be processed on a priority basis.

duk88 firmly believes in responsible gaming. We are committed to the mental wellbeing and financial safety of all our members.

9.1 Self-Exclusion Feature

If a member feels that gaming is having a negative impact on their life, they can contact our support team to activate Self-Exclusion. This feature restricts access to the account for a set period of time or permanently.

9.2 Setting Deposit Limits

Users can set daily, weekly or monthly deposit limits to keep control of their spending. These limits take effect immediately. A waiting period of 72 hours applies to any increase in limits.

For more details, please visit our Responsible Gaming page.

duk88 places the highest importance on protecting users' personal data. All data transmissions are kept secure using SSL encryption technology.

Details about how we collect, store and use your data are set out in our Privacy Policy. By using the platform, you also accept our Privacy Policy.

• Personal data is not sold to third parties.
• Data may be shared with trusted partners where necessary to provide the service.
• Data may be disclosed to authorities where required by legal obligation.
• You may request access to, correction of, or deletion of your data.

duk88 will not be held liable in the following situations:

• Loss of a game session due to internet disconnection or instability.
• If account information is compromised due to the user's own negligence.
• War, natural disasters, government restrictions, or any other unavoidable circumstances (Force Majeure).
• If the user provides false or incomplete information.
• Issues arising from faults in third-party software or services.

duk88's maximum liability will in no case exceed the user's account balance.

duk88 reserves the right to amend, change, or update these terms and conditions at any time. Members will be notified of any significant changes via email or through a notice on the platform.

Continued use of the platform after any changes will be taken as your acceptance of the new terms and conditions. It is therefore recommended that you visit this page regularly.

If you have any questions or complaints regarding these terms and conditions, please contact our support team:

• Live Chat: Available 24/7 in Bengali.
• Email: [email protected]

We strive to resolve all complaints as quickly and fairly as possible. After a complaint is submitted, our support team will investigate and get in touch.

To learn more about us, visit the About Us page. For answers to frequently asked questions, visit the FAQ section.